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iGaming Glossary

What is a dealer?

A dealer is a central figure in the gambling industry, responsible for managing the gameplay, distributing cards, or handling game-related equipment in casino games like blackjack, poker, and roulette. In the iGaming industry, "dealer" can also refer to a virtual or live representative in digital card games or live-streamed casino sessions.

How does a dealer work?

In both physical and online settings, dealers facilitate gameplay by handling card distribution, overseeing bets, and ensuring game rules are enforced. In live dealer casino games, real-life dealers engage with players through a video stream, providing an interactive experience akin to a physical casino. The dealer's responsibilities go beyond mechanics; they engage with players to foster a welcoming and fair gaming environment.

What is the purpose of a dealer?

Dealers are essential for ensuring fair gameplay and providing an authentic experience. This role is especially crucial in games where player interaction enhances the experience, like blackjack and poker. By managing game flow and enforcing rules, dealers are vital to maintaining player trust and satisfaction, key in the competitive casino and iGaming markets.

Examples of dealer usage.

  • Live dealer games: Popular in the iGaming industry, live dealer games feature real-time dealers who stream from studios, allowing players to experience the human element in online gaming.
  • RNG dealer in virtual games: Some games utilize an automated or virtual dealer, typically powered by random number generators (RNGs), to replicate traditional dealer actions in online formats.
  • In-house casino dealers: In physical casinos, dealers manage games on the casino floor, overseeing interactions and rules for games like blackjack, poker, and roulette.

Benefits of using a dealer.

  • Realism in gameplay: Live dealers bring interactive, real-world authenticity to games, appealing to players seeking a realistic casino experience.
  • Efficient game flow: Dealers ensure smooth game progression, beneficial for managing high-volume or high-stakes tables.
  • Trust and engagement: A live dealer builds player trust, making the experience feel personal and transparent, reducing the sense of automation.

Tips for using a dealer effectively.

For iGaming brands:

  • Invest in quality streaming and experienced dealers: High-quality streaming with professionally trained dealers can significantly enhance player engagement and retention in live dealer games.
  • Leverage dealer interactivity: Dealers who engage with players help foster brand loyalty. Train dealers in interactive engagement to improve the gaming experience.
  • Diversify live dealer game offerings: Providing a range of live dealer games (e.g., various blackjack or roulette styles) can attract different player segments and cater to diverse player preferences.

For players:

  • Select reputable casinos with licensed dealers: Choose platforms where dealers and games are certified by respected regulatory authorities for fair play.
  • Engage responsibly: Enjoy the interactive aspect of live dealer games while maintaining personal time and budget limits to avoid overspending.
  1. Live dealer games: These are online casino games that use real-time video streams to connect players with live dealers, adding a social, interactive element.
  2. RNG dealer: In virtual games, an RNG (Random Number Generator) dealer ensures fair, randomized outcomes, simulating traditional dealer actions digitally.
  3. Dealer commission: In games like poker, the dealer's commission (or "rake") is a small percentage taken from each pot to cover operational costs.