Strategy

Strategy

Retention in iGaming breaks in the same 4 places

An operator promotes a support agent to CRM manager, sends free spins to players who never touch slots, and forgets about the player after the third deposit. Farkhad Gasimoff, CEO and founder of GNB Agency, on why iGaming retention keeps failing in the same four ways. Here they are: Let’s go through each one. 1. […]

How to cross-sell between sports betting and casino: player value, timing and what the data shows

A sports-only player is often worth $400–$600 a year, but a cross-sold sports+casino player delivers $1,800–$2,500 — a 3–4x gap that defines cross-sell sports betting casino iGaming. When operators convert 20–25% of the sports base, that uplift is the highest-ROI revenue lever available without raising CAC. Most operators still leave the money on the table […]

How to reduce CAC in sports betting: 6 tactics operators actually use in 2026

Customer acquisition cost in sports betting has reached $250–$750 per player and is still climbing. Prediction markets are bidding up the same sports keywords and media inventory that traditional sportsbooks rely on, while operators opening new regulated states and provinces face the same auction pressure from day one.  Cutting spend alone does not fix the […]

Get your daily iGaming
insights to your mail

    Thank you!

    Enjoy new articles
    every week