Strategy

Strategy

FTD is a receipt, not revenue

A high roller asks you to strip the welcome bonus, a bonus hunter reads the wagering rules line by line. The report still files both as the same first-time depositor. I have spent the past few months talking to both of those people. The problem is not that the segments differ. The metric the industry […]

Performance marketing was never a business. It was a lease

Years of performance spreadsheets taught me to judge marketing by payback windows. None of them had a column for who owns the audience. Performance marketing in iGaming runs through a handful of channels, and the argument about them rarely moves past whether each one still works. The industry buries SEO and revives it every other […]

Retention in iGaming breaks in the same 4 places

An operator promotes a support agent to CRM manager, sends free spins to players who never touch slots, and forgets about the player after the third deposit. Farkhad Gasimoff, CEO and founder of GNB Agency, on why iGaming retention keeps failing in the same four ways. Here they are: Let’s go through each one. 1. […]

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